Email Address
info@paymentpride.co.uk
Phone Number
+44 (0) 2085523100
Complaints
How Payment Pride Ltd Handles Complaints
It is PaymentPride intention to provide you with the highest possible level of customer service at all times. However, we recognise that things can occasionally go wrong, and if this occurs we are committed to resolving matters promptly and fairly.
The procedure below outlines how you can make a complaint about the business and the process which we will use to review it.
Any complaint, whether made in writing or verbally, is immediately referred to our Customer Liaison Manager. We also record any complaint we receive. Our Customer Liaison Manager is responsible for ensuring that we thoroughly investigate any complaints.
How to make a complaint:
Should you wish to complain please contact us:
- By telephone on 02085523100
- By email at support@paymentpride.co.uk
- In person by visiting our office.
In writing to the sales representative/agent you’ve dealt with or to the Team Manager.
Address: Payment Pride Ltd
Office-1, 241E High Street,
London, E12 6SJ.
We strive to ensure that all complaints or disputes are handled within 8 weeks, and will ensure that we remain in contact with you throughout the process. If we cannot resolve the complaint within eight weeks and/or you are not satisfied with the final response you may be entitled to refer the matter to the Ombudsman Service, whose service is impartial and free to use.
PaymentPride is an established and reputable Independent Sales Partner of payment processing services within the United Kingdom.
Contact
- Office-1, 241E High Street North, London. E12 6SJ
- info@paymentpride.co.uk
- +44 (0) 2085523100
- +44 (0) 7458370111
Quick Links
Office Hours
- Mon-Fri : 9:00 AM - 5:30 PM
- Sat-Sun : Closed
PaymentPride is a trading name of Payment Pride Ltd, Registered in England & Wales, Registration – 11658663. PaymentPride Ltd is data protection registered bearing the ICO reference no: ZB668269